Search the directory below to find popular IT Services and resources at Berkeley Lab.
- Use the A-Z Index or org Search to explore all Lab sites. Phonebook is the Lab staff directory.
- View the IT Organization Chart and learn more about IT Staff Groups.
- Check out One Minute for IT slides for your next meeting.
|Email email@example.com for corrections or additions to the A-Z Index.
|The primary index for Berkeley Lab websites.
Also see: Elements Top Links, Lab Search
|Apps at LBNL
|A directory of commons applications at Berkeley Lab.
|AskUs Ticket Portal
|Berkeley Lab ticketing system to request help and information.
|Audio Visual (AV) Services
|Berkeley Lab's IT Audio Visual Services (AV) team offers support to help your group effectively schedule, manage and host successful events in the virtual space.
|Schedule showroom demos and request consultation
|Business Analytics & Reporting (BAR)
|OCFO Systems Service Ticket Portal, OCFO Business Systems Help
|Berkeley Lab Staff Directory
|The Lab staff directory or phonebook lists contact information for active Lab staff and affiliates.
|Issues or feedback for any LBNL Business System, including HR, OCFO (Finance), EHS, Facilities, and more.
|Learn more about IT Collaboration tools at worktogether.lbl.gov. For telework resources, visit telework.lbl.gov.
|Request help with purchasing a new or repurposed computer, including desktops, laptops, and other workstation devices.
|For questions regarding the IT website, newsletter, or other communications. The IT Comms team also provides technical support for Operations Area websites.
|Graphics and web design, printing, photography, and video
|Conference Room Reservations
|Find and request available conference rooms
|Report cyber security concerns, including spam and targeted phishing attempts.
|Users can add, change existing or deleted DNS records, as well as update host contact and location information for existing domains.
|Berkeley Lab’s primary employee communications platform managed by Strategic Communications.
|The Berkeley Lab Ergonomics Program provides ergonomic support and services to help optimize employee safety and comfort
Visit the Google Apps Help Center for more information.
|Visit the IT Web Hosting page for more information.
|Chat is the fastest way to contact the IT Help Desk. Click on the chat icon on the bottom right of this page to start or navigate to go.lbl.gov/itchat.
Send an email to firstname.lastname@example.org when assistance is required outside of business hours.
Visit it.lbl.gov/help for more details.
|The IT Help Desk provides technical support and assistance for all Berkeley Lab staff and affiliate questions.
Business hours are Monday through Friday, 8:00AM to 5:00PM (Pacific Time).
Visit it.lbl.gov/help for more details.
|Subscribe to the Berkeley Lab Holiday Schedule via Google Calendar or ICS.
|The IT Frequently Asked Questions (IT FAQ) located at faq.lbl.gov contains technical documentation and guidance for common procedures at Berkeley Lab.
|IT Policy manages acceptable use of Laboratory Information Technology (IT) at Berkeley Lab.
|Downtime and status messages for IT services are available at it-status.lbl.gov.
Visit status.lbl.gov for general Lab-wide security and emergency updates.
|The Berkeley Lab Research Library at library.lbl.gov is the IT resource for questions regarding personal research services, the Lab's collaborative catalog, science databases, electronic journals, and books.
|Maps - Berkeley Lab
|Maps Feedback Form
|Local Area Network (LAN) and wireless infrastructure, network connection support services
|Photo Archive / Photo Services
|See https://creative.lbl.gov for photography guidelines and services
Photography Project Request Form
|Policies, Manuals and References
|Key policy documents for Berkeley Lab.
|For questions about complying with the DOE’s Open Access policy, journal copyright forms, or general publications management.
|Records Management (Archives)
|The Records Management Office (RMO) provides archiving and records management services, including the transfer, retrieval, and destruction of Laboratory records at no charge to the customer.
|Scientific Computing (ScienceIT)
|High performance computing, data storage and management, cloud computing
|Software & Licensing
|Submit requests at certificates.lbl.gov
|Telephone Services Center (TSC)
|Contact your designated Telephone Coordinator to submit requests for telephone changes.
|Telework at Berkeley Lab
|Learn more about IT Telework Resources at telework.lbl.gov. For collaboration tools, visit worktogether.lbl.gov.
|Berkeley Lab employee time reporting system.
Payroll Help Request
|IT Training Courses
|Details on courses offered by the Berkeley Lab IT Division are available at it.lbl.gov/training.
Visit training.lbl.gov to view the full individual profile requirements for Berkeley Lab staff and affiliates.
|Employee self-service for payroll, tax, and contact information.
Learn more about UCPath at Berkeley Lab at ucpath.lbl.gov.
|Berkeley Lab Video Stream Library
|Watch replays of previous Berkeley Lab events at streaming.lbl.gov.
|Work Planning & Control
|For operational assistance first contact your Division Safety Coordinator or EHS Liaison.
Emergency: John Heim, WPC Team Lead, 510-486-5216, email@example.com
|Request general maintenance, estimates, help with transportation & moving, card key & key services, custodial services, pest control, and more.
|Access settings for your Berkeley Lab Zoom account, view training, request support, download Zoom backgrounds, and more.
|Consultations and upgrades to transform conference rooms to Zoom Rooms