Search the table below to find contact information for popular IT Services. Navigate to the A-Z Index to search across all Berkeley Lab sites.
- View the IT Organization Chart.
- Learn more about IT Staff Groups.
- Check out One Minute for IT slides.
| Resource | Contact | Description |
|---|---|---|
| A-Z Index | Email help@lbl.gov for corrections or additions to the A-Z Index. | The primary index for sites across Berkeley Lab. |
| Apps at LBNL | Email help@lbl.gov for technical support. | A directory of commons applications at Berkeley Lab. |
| AskUs Operations Request Portal | help@lbl.gov | Berkeley Lab ticketing system to request help and information. |
| Audio Visual (AV) Services | help@lbl.gov | Berkeley Lab's IT Audio Visual Services (AV) team offers support to help your group effectively schedule, manage and host successful events in the virtual space. |
| AV Showroom | help@lbl.gov | Schedule showroom demos and request consultation |
| Business Analytics & Reporting (BAR) | help@lbl.gov | OCFO Systems Service Ticket Portal, OCFO Business Systems Help |
| Berkeley Lab Staff Directory | Self-Service | The Lab Directory or phonebook lists contact information for active Lab staff and affiliates. |
| Business Systems | help@lbl.gov | Issues or feedback for any LBNL Business System, including HR, OCFO (Finance), EHS, Facilities, and more. |
| Collaboration Tools | help@lbl.gov | Learn more about IT Collaboration tools atworktogether.lbl.gov. For telework resources, visit telework.lbl.gov. |
| Computer Requests | help@lbl.gov | Request help with purchasing a new or repurposed computer, including desktops, laptops, and other workstation devices. |
| Communications | itcomms@lbl.gov | For questions regarding the IT website, newsletter, or other communications. The IT Comms team also provides technical support for Operations Area websites. |
| Creative Services | creative@lbl.gov | Graphics and web design, printing, photography, and video |
| Conference Room Reservations | help@lbl.gov | Find and request available conference rooms |
| Cyber Security | security@lbl.gov | Report cyber security concerns, including spam and targeted phishing attempts. |
| Domain Names | AskUS | Users can add, change existing or deleted DNS records, as well as update host contact and location information for existing domains. |
| Elements | communications@lbl.gov | Berkeley Lab’s primary employee communications platform managed by Strategic Communications. |
| Ergonomics | ergo@lbl.gov | The Berkeley Lab Ergonomics Program provides ergonomic support and services to help optimize employee safety and comfort |
| Gmail | help@lbl.gov | Gmail FAQ. Visit the Google Apps Help Center for more information. |
| Google Sites | help@lbl.gov | Visit the IT Web Hosting page for more information. |
| Help Desk | Chat is the fastest way to contact the IT Help Desk. Click on the  chat icon on the bottom right of this page to start or navigate to go.lbl.gov/itchat.Send an email to help@lbl.gov when assistance is required outside of business hours. Visit it.lbl.gov/help for more details. | The IT Help Desk provides technical support and assistance for all Berkeley Lab staff and affiliate questions. Business hours are Monday through Friday, 8:00AM to 5:00PM (Pacific Time). Visit it.lbl.gov/help for more details. |
| Holiday Schedule | help@lbl.gov | |
| IT FAQ | help@lbl.gov | |
| IT Policy | itpolicy@lbl.gov | |
| IT Status | help@lbl.gov | Downtime and status messages for IT services are available at it-status.lbl.gov. Visit status.lbl.gov for general Lab-wide security and emergency updates. |
| Research Library | library@lbl.gov | The Berkeley Lab Research Library at library.lbl.gov is the IT resource for questions regarding personal research services, the Lab's collaborative catalog, science databases, electronic journals, and books. |
| Maps - Berkeley Lab | help@lbl.gov | Maps Feedback Form |
| Networking | lblnet@lbl.gov | Local Area Network (LAN) and wireless infrastructure, network connection support services |
| Photo Archive / Photo Services | photo@lbl.gov | See https://creative.lbl.gov for photography guidelines and services Photography Project Request Form |
| Policies, Manuals and References | help@lbl.gov | Key policy documents for Berkeley Lab. |
| Publications | publications@lbl.gov | For questions about complying with the DOE’s Open Access policy, journal copyright forms, or general publications management. |
| Records Management (Archives) | records@lbl.gov | The Records Management Office (RMO) provides archiving and records management services, including the transfer, retrieval, and destruction of Laboratory records at no charge to the customer. |
| Scientific Computing (ScienceIT) | scienceit@lbl.gov | High performance computing, data storage and management, cloud computing |
| Software & Licensing | licenses@lbl.gov | |
| SSL Certificates | help@lbl.gov | Submit requests at certificates.lbl.gov |
| Telephone Services Center (TSC) | tsc@lbl.gov | Contact your designated Telephone Coordinator to submit requests for telephone changes. |
| Telework at Berkeley Lab | help@lbl.gov | Learn more about IT Telework Resources at telework.lbl.gov. For collaboration tools, visit worktogether.lbl.gov. |
| Timekeeping (LETS) | help@lbl.gov | Berkeley Lab employee time reporting system. Deadlines/Sweep Dates Payroll Help Request |
| IT Training Courses | ittraining@lbl.gov | Details on courses offered by the Berkeley Lab IT Division are available at it.lbl.gov/training. Visit training.lbl.gov to view the full individual profile requirements for Berkeley Lab staff and affiliates. |
| UCPath | help@lbl.gov | Employee self-service for payroll, tax, and contact information. Learn more about UCPath at Berkeley Lab at ucpath.lbl.gov. |
| Berkeley Lab Video Stream Library | help@lbl.gov | Watch replays of previous Berkeley Lab events at streaming.lbl.gov. |
| Work Planning & Control | AskUS | For operational assistance first contact your Division Safety Coordinator or EHS Liaison. Emergency: John Heim, WPC Team Lead, 510-486-5216, jheim@lbl.gov |
| Work Request - Facilities | help@lbl.gov | Request general maintenance, estimates, help with transportation & moving, card key & key services, custodial services, pest control, and more. |
| Zoom | help@lbl.gov | Access settings for your Berkeley Lab Zoom account, view training, request support, download Zoom backgrounds, and more. |
| Zoom Rooms | help@lbl.gov | Consultations and upgrades to transform conference rooms to Zoom Rooms |
