View all IT Services and Groups for more detailed information.
| Resource | Contact | Link | Description |
|---|---|---|---|
| A-Z Index | help@lbl.gov | https://www.lbl.gov/a-z-index | |
| AskUs Operations Request Portal | help@lbl.gov | https://lbl.servicenowservices.com/lbl/ | Berkeley Lab ticketing system to request help and information. |
| Audio Visual (AV) Services | help@lbl.gov | https://go.lbl.gov/avsupport | |
| AV Showroom | help@lbl.gov | https://go.lbl.gov/avshowroom | Schedule showroom demos and request consultation |
| BAR Reports (Cognos) | help@lbl.gov | https://bar.lbl.gov | AskUS - OCFO Systems Service OCFO Business Systems Knowledge Base |
| Business Systems | help@lbl.gov | https://it.lbl.gov/service/business-systems | Issues or feedback for any LBNL Business System, including HR, OCFO (Finance), EHS, Facilities, and more. |
| Collaboration Tools | help@lbl.gov | https://worktogether.lbl.gov | For telework resources, see telework.lbl.gov. |
| Conference Room Reservations | help@lbl.gov | https://go.lbl.gov/cr | Find and request available conference rooms |
| Computer Requests | help@lbl.gov | https://commons.lbl.gov/display/itfaq/Request+a+Computer | For help with purchasing a new computer, including desktops, laptops, and other workstation devices. |
| Creative Services | creative@lbl.gov | https://creative.lbl.gov | Graphics and web design, printing, photography, and video |
| Cyber Security | security@lbl.gov | https://cyber.lbl.gov | Report cyber security concerns, including spam and targeted phishing attempts. |
| Directory | Self-Service | https://phonebook.lbl.gov | The Lab Directory or phonebook lists contact information for active Lab staff and affiliates. |
| Domain Names | AskUS | Domain Name Service Configuration https://iprequest.lbl.gov | Users can add, change existing or deleted DNS records, as well as update host contact and location information for existing domains. |
| Elements | communications@lbl.gov | https://elements.lbl.gov | Berkeley Lab’s Employee Communications Platform |
| Ergonomics | ergo@lbl.gov | https://ergo.lbl.gov | The Berkeley Lab Ergonomics Program provides ergonomic support and services to help optimize employee safety and comfort |
| Gmail | help@lbl.gov | https://gmail.lbl.gov | Gmail FAQ. Visit the Google Apps Help Center for more information. |
| Google Sites | help@lbl.gov | https://sites.google.com | |
| Help Desk | help@lbl.gov | https://go.lbl.gov/itchat https://it.lbl.gov/help | Help Desk business hours are Monday through Friday from 8:00AM to 5:00PM (Pacific Time). Email help@lbl.govto create a ticket if assistance is required outside of business hours. |
| Holiday Schedule | help@lbl.gov | https://www2.lbl.gov/Workplace/holiday-schedule.html | |
| IT Division Website | itcomms@lbl.gov | https://it.lbl.gov | For questions or feedback about the IT Website or the IT Newsletter, please email itcomms@lbl.gov. |
| IT FAQ | help@lbl.gov | https://faq.lbl.gov | |
| IT Policy | itpolicy@lbl.gov | https://commons.lbl.gov/display/cio/IT+Policy | |
| IT Status | help@lbl.gov | https://it-status.lbl.gov | Visit status.lbl.gov" for general security and emergency Berkeley Lab updates. |
| Library | library@lbl.gov | https://library.lbl.gov | For questions about personal research services, the Lab's collaborative catalog, science databases, electronic journals, and books. |
| Maps - Berkeley Lab | help@lbl.gov | https://map.lbl.gov | Maps Feedback Form |
| Networking | lblnet@lbl.gov | https://it.lbl.gov/networking | Local Area Network (LAN) and wireless infrastructure, network connection support services |
| Photo Archive / Photo Services | photo@lbl.gov | https://photos.lbl.gov | See https://creative.lbl.gov for photography guidelines and services Photography Project Request Form |
| Policies, Manuals and References | help@lbl.gov | https://www.lbl.gov/resources/index-manuals-all/ | |
| Publications | publications@lbl.gov | https://it.lbl.gov/publications UC Publication Management | For questions about complying with the DOE’s Open Access policy, journal copyright forms, or general publications management. |
| Records Management (Archives) | records@lbl.gov | https://it.lbl.gov/records | The Records Management Office (RMO) provides archiving and records management services, including the transfer, retrieval, and destruction of Laboratory records at no charge to the customer. |
| Scientific Computing | scienceit@lbl.gov | https://scienceit.lbl.gov | High performance computing, data storage and management, cloud computing |
| Software | licenses@lbl.gov | https://software.lbl.gov | |
| SSL Certificates | help@lbl.gov | https://commons.lbl.gov/display/itfaq/SSL+Certificates | Submit requests at certificates.lbl.gov |
| Telephone | tsc@lbl.gov | https://it.lbl.gov/service/telephone-services | Contact your designated Telephone Coordinator to submit requests for telephone changes. |
| Telework at Berkeley Lab | help@lbl.gov | https://telework.lbl.gov | For collaboration tools, see https://worktogether.lbl.gov |
| Timekeeping (LETS) | help@lbl.gov | https://telework.lbl.gov | Berkeley Lab employee time reporting system. Deadlines/Sweep Dates Payroll Help Request |
| Training Courses | training@lbl.gov | https://it.lbl.gov/training | Visit training.lbl.gov to view the course listings and individual profile requirements for staff and affiliates. For staff development resources, visit learning.lbl.gov. |
| UCPath | help@lbl.gov | https://ucpath.universityofcalifornia.edu | Employee self-service for payroll, tax, and contact information. Learn more about UCPath at Berkeley Lab at ucpath.lbl.gov. |
| Video Stream Portal | help@lbl.gov | https://streaming.lbl.gov/video-library | Watch replays of previous Lab events |
| Work Planning & Control | AskUS | https://wpc.lbl.gov | For operational assistance first contact your Division Safety Coordinator or EHS Liaison. Emergency: John Heim, WPC Team Lead, 510-486-5216, jheim@lbl.gov |
| Work Request | help@lbl.gov | https://workrequest.lbl.gov | Request general maintenance, estimates, help with transportation & moving, card key & key services, custodial services, pest control, and more. |
| Zoom | help@lbl.gov | https://zoom.lbl.gov | |
| Zoom Rooms | help@lbl.gov | https://go.lbl.gov/zoomroom | Consultations and upgrades to transform conference rooms to Zoom Rooms |
