|A-Z Index||Email firstname.lastname@example.org for corrections or additions to the A-Z Index.||The primary index for sites across Berkeley Lab.|
|Apps at LBNL||Email email@example.com for technical support.||A directory of commons applications at Berkeley Lab.|
|AskUs Operations Request Portalfirstname.lastname@example.org||Berkeley Lab ticketing system to request help and information.|
|Audio Visual (AV) Servicesemail@example.com||Berkeley Lab's IT Audio Visual Services (AV) team offers support to help your group effectively schedule, manage and host successful events in the virtual space.|
|AV Showroomfirstname.lastname@example.org||Schedule showroom demos and request consultation|
|Business Analytics & Reporting (BAR)||email@example.com||OCFO Systems Service Ticket Portal, OCFO Business Systems Help|
|Berkeley Lab Staff Directory||Self-Service||The Lab Directory or phonebook lists contact information for active Lab staff and affiliates.|
|Business Systemsfirstname.lastname@example.org||Issues or feedback for any LBNL Business System, including HR, OCFO (Finance), EHS, Facilities, and more.|
|Collaboration Toolsemail@example.com||Learn more about IT Collaboration tools atworktogether.lbl.gov. For telework resources, visit telework.lbl.gov.|
|Computer Requestsfirstname.lastname@example.org||Request help with purchasing a new or repurposed computer, including desktops, laptops, and other workstation devices.|
|Communicationsemail@example.com||For questions regarding the IT website, newsletter, or other communications. The IT Comms team also provides technical support for Operations Area websites.|
|Creative Servicesfirstname.lastname@example.org||Graphics and web design, printing, photography, and video|
|Conference Room Reservationsemail@example.com||Find and request available conference rooms|
|Cyber Securityfirstname.lastname@example.org||Report cyber security concerns, including spam and targeted phishing attempts.|
|Domain Names||AskUS||Users can add, change existing or deleted DNS records, as well as update host contact and location information for existing domains.|
|Elementsemail@example.com||Berkeley Lab’s primary employee communications platform managed by Strategic Communications.|
|Ergonomicsfirstname.lastname@example.org||The Berkeley Lab Ergonomics Program provides ergonomic support and services to help optimize employee safety and comfort|
Visit the Google Apps Help Center for more information.
|Google Sitesemail@example.com||Visit the IT Web Hosting page for more information.|
|Help Desk||Chat is the fastest way to contact the IT Help Desk. Click on the chat icon on the bottom right of this page to start or navigate to go.lbl.gov/itchat.|
Send an email to firstname.lastname@example.org when assistance is required outside of business hours.
Visit it.lbl.gov/help for more details.
|The IT Help Desk provides technical support and assistance for all Berkeley Lab staff and affiliate questions.
Business hours are Monday through Friday, 8:00AM to 5:00PM (Pacific Time).
Visit it.lbl.gov/help for more details.
|IT Statusemail@example.com||Downtime and status messages for IT services are available at it-status.lbl.gov.
Visit status.lbl.gov for general Lab-wide security and emergency updates.
|Research Libraryfirstname.lastname@example.org||The Berkeley Lab Research Library at library.lbl.gov is the IT resource for questions regarding personal research services, the Lab's collaborative catalog, science databases, electronic journals, and books.|
|Maps - Berkeley Labemail@example.com||Maps Feedback Form|
|Networkingfirstname.lastname@example.org||Local Area Network (LAN) and wireless infrastructure, network connection support services|
|Photo Archive / Photo Servicesemail@example.com||See https://creative.lbl.gov for photography guidelines and services
Photography Project Request Form
|Policies, Manuals and Referencesfirstname.lastname@example.org||Key policy documents for Berkeley Lab.|
|Publicationsemail@example.com||For questions about complying with the DOE’s Open Access policy, journal copyright forms, or general publications management.|
|Records Management (Archives)||firstname.lastname@example.org||The Records Management Office (RMO) provides archiving and records management services, including the transfer, retrieval, and destruction of Laboratory records at no charge to the customer.|
|Scientific Computing (ScienceIT)||email@example.com||High performance computing, data storage and management, cloud computing|
|Software & Licensingfirstname.lastname@example.org|
|SSL Certificatesemail@example.com||Submit requests at certificates.lbl.gov|
|Telephone Services Center (TSC)||firstname.lastname@example.org||Contact your designated Telephone Coordinator to submit requests for telephone changes.|
|Telework at Berkeley Labemail@example.com||Learn more about IT Telework Resources at telework.lbl.gov. For collaboration tools, visit worktogether.lbl.gov.
|Timekeeping (LETS)||firstname.lastname@example.org||Berkeley Lab employee time reporting system.
Payroll Help Request
|IT Training Coursesemail@example.com||Details on courses offered by the Berkeley Lab IT Division are available at it.lbl.gov/training.
Visit training.lbl.gov to view the full individual profile requirements for Berkeley Lab staff and affiliates.
|UCPathfirstname.lastname@example.org||Employee self-service for payroll, tax, and contact information.
Learn more about UCPath at Berkeley Lab at ucpath.lbl.gov.
|Berkeley Lab Video Stream Libraryemail@example.com||Watch replays of previous Berkeley Lab events at streaming.lbl.gov.|
|Work Planning & Control||AskUS||For operational assistance first contact your Division Safety Coordinator or EHS Liaison.
Emergency: John Heim, WPC Team Lead, 510-486-5216, firstname.lastname@example.org
|Work Request |
|email@example.com||Request general maintenance, estimates, help with transportation & moving, card key & key services, custodial services, pest control, and more.|
|Zoomfirstname.lastname@example.org||Access settings for your Berkeley Lab Zoom account, view training, request support, download Zoom backgrounds, and more.|
|Zoom Roomsemail@example.com||Consultations and upgrades to transform conference rooms to Zoom Rooms|