To improve efficiency, security, and consistency across the Lab’s computing environment, Berkeley Lab is implementing NinjaOne, a modern, flexible platform that streamlines how IT manages computers and devices. NinjaOne will replace BigFix and Jamf, consolidating multiple operations into a single system for managing Windows, macOS, iOS, Android, and Linux devices.
NinjaOne provides a powerful set of capabilities that help IT staff monitor, patch, and secure on-site and off-site computers while ensuring devices meet Lab compliance standards. The new platform allows for faster provisioning of new machines, easier software deployment, and improved inventory management. It also integrates with LBL’s new IT service portal, enabling a more connected, comprehensive, and efficient support experience for employees.
“NinjaOne gives us the ability to manage every step of a computer’s lifecycle—from setup to retirement—through one flexible system,” said Jeff Woodbury, IT Support Systems Lead. “It’s a major step toward ensuring the Lab’s devices are always secure, up-to-date, and ready to support our mission.”
What to Expect
The rollout of NinjaOne began with a pilot program late last year, expanding to all IT. Deployment to Operations and to other LBL divisions is planned over the next 2 months.
As of today, we encourage everyone to install the NinjaOne agent on their computer(s) by going to the documentation and installers hosted on software.lbl.gov. Computers that already have BigFix installed may be prompted to install NinjaOne from the LBL software site.
During this phased approach, our current tools (BigFix and Jamf) will continue to operate alongside NinjaOne until all systems are transitioned. Once NinjaOne is fully deployed, both BigFix and Jamf will be un-installed.
NinjaOne will run quietly in the background, helping IT monitor and maintain system health, having the ability to apply critical targeted security patches, and deploy software updates when appropriate. Before any major updates or required system restarts, NinjaOne will notify users and allow scheduling at convenient times. Lastly, NinjaOne should not affect day-to-day work or your computer’s system performance.
Protecting Privacy
Transparency is central to the rollout. NinjaOne only collects hardware and software configuration data to monitor system health and help maintain devices—it does not track user activity, browsing history, or passwords.
A Step Toward Smarter IT
By adopting NinjaOne, the Lab’s IT teams will be able to get new devices into users’ hands faster, manage inventory more effectively, and simplify compliance processes such as DOE asset tagging and annual property audits. This initiative marks a significant leap toward a more unified, reliable, and future-ready IT environment that supports the Lab’s mission of scientific discovery.
Additional Resources
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