All Services

• Accounts

  The IT division provides several types of Accounts as well as support for all aspects of login and account access control including StrongID, LDAP, AD, account names, and related services.

  • Active Directory

  • Basic Accounts (Enterprise Directory Accounts)

  • CalNet

  • Federated Authentication

  • MultiFactor Authentication (MFA)

• Audio Visual

  Berkeley Lab's IT AV Services team provides equipment and technical support for onsite events at the Lab. Audio Visual equipment and technical services may be secured by submitting the AV Request Form or by calling 510-486-4357.

  • Conference Room Support

  • Consulting and Procurement

  • Digital Signage

  • Event Support

  • Video Conferencing

    • Google Meet

    • Zoom

    • Zoom Rooms

  • Video Streaming

• Business Systems

  The Business Systems Group (BSG) provides customer-oriented and strategic business systems solutions that contribute to the Lab’s operational efficiencies. BSG’s principal role is to direct and coordinate the implementation/enhancement, integration, and management of the Berkeley Lab’s business systems to ensure they are responsive to the evolving business and information needs of the Laboratory.

• Collaboration & Productivity

  • Bitbucket

  • Commons (Confluence)

  • Conferences (Indico)

  • File Storage Services

  • Google Workspace

  • Mailing Lists

  • Short Linking Service

• Creative Services

  The Creative Services Office (CSO) offers a comprehensive range of services in visual communications and resources to support Berkeley Lab’s mission. CSO is a team of designers, illustrators, web developers, printers, photographers, and videographers, working with Lab divisions and facilities to create compelling materials that enhance the identity of the Berkeley Lab to its constituents, the scientific community, and the general public.

  • Business Cards

  • Design|Illustration

  • Photography|Video

  • Printing

  • Write|Edit

• Cyber Security

• Networking

  Networking provides Local Area Network (LAN) infrastructure and network connection support services to LBNL staff and research programs throughout the Lab. Wireless and other infrastructure services are also provided.

  • DNS

    • Support for Non-lbl.gov Domain Names

  • Firewalls

  • IP Multicast Support

  • IP Subnet Addresses at LBNL

  • LBLnet IP Request

  • Network Consulting

  • Network Time Protocol

  • Network Troubleshooting

  • Private (RFC1918) IP Address Assignments at LBL

  • Remote Access

    • Remote Internet Services

  • VPN (Virtual Private Network)

  • Wired Networking

  • Wireless

• Publications & Profiles

  A resource for questions about the LBNL/DOE open access policy.

  • DOE Open Access Policy: What is it?

  • DOE Open Access Policy: What Work is Covered?

  • How Do I Comply With the DOE Open Access Policy?

  • LBNL Publications Resources and Guides

  • LBNL Report Numbers

  • LBNL Reports - Historical

  • Open Access Journal Information

  • Open Access Publication Agreements

  • Publications Contacts by Division

  • Publications Management Questions?

  • Publications Statistics at LBNL

  • Questions about Copyright?

  • Tools for Data Management at LBNL

  • Web Profiles at LBNL

• Records Management

  RMO provides a number of archiving and records management services, including the transfer, retrieval, and destruction of Laboratory records at no charge to the customer. This service includes consultation, boxing, transporting, processing, and indexing of research and development (R&D) records.

  • History

  • Photo Archive

  • Records Disposal

  • Records Retrieval and Transfer

• Research Library

  The Lawrence Berkeley National Laboratory Library is your gateway to personal research services, a collaborative catalog, science databases, electronic journals and books.

  • Books

    • Electronic Book Packages

  • Citation Management/Publishing Tools

  • Databases

    • Science Databases and Other Electronic Resources listed Alphabetically

    • Science Databases and Other Electronic Resources listed by Subject

    • Text and Data Mining

  • General Information

  • InterLibrary Loan

  • Journals

    • Magazine/Newspaper Articles

  • LBNL Salary Book

  • Library Move

  • Pay Fines

  • Standards

  • VPN (Virtual Private Networks)

• ScienceIT

  Science IT is a joint effort of the Lab’s senior management and the IT Division to build and support a comprehensive IT support program to advance scientific research at the Lab. With a focus on the needs of scientists, the program not only provides traditional high performance computing systems and services but is intent on providing a comprehensive portfolio of services including consulting, training, data management planning, cloud computing services, and storage offerings. The goal is to help scientists move past computing barriers so that they can move forward in their research.

  • Cloud Computing

  • Data Management and Storage

    • Data Backups

    • Data Transfer

    • Data Transfer Node with Globus

    • Research Data Management

    • Scientific Project Storage Service (SPSS)

  • High-Performance Computing at Berkeley Lab

    • HPCS System Updates

    • Laboratory Research Computing

      • Computing on Lawrencium

        • Condo Cluster Service

        • Condominium Storage

        • PI Computing Allowance

        • Recharge Allocation Computing Allowance

      • Open OnDemand

    • MyLRC - Lawrencium Account Management System

    • Scientific Cluster Services

      • Data Center Colocation

      • Linux Cluster Support

      • Scientific Virtual Machine Hosting

      • Software Module Farm

  • ScienceIT Consulting

    • Jupyter Notebooks

  • Scientific Servers

    • Linux Service Level Agreement (SLA)

    • Scientific Virtual Machine Service (SVM)

  • Training and Workshops

• Software & Licensing

  Berkeley Lab IT's Software Licensing coordinates site licenses and volume purchases of specialized software to provide discounted pricing. Volume licenses are negotiated either independently within IT or in coordination with other UC campuses.

• Support|Consulting

  IT Support Services provides technical support to Berkeley Lab staff and affiliates. The Help Desk is available for support Monday through Friday, 8 a.m. to 5 p.m. (excluding Lab holidays) via phone at 510-486-4357 and responds to IT requests

  • Embedded Support Engineers

  • Endpoint Management

  • Help Desk

  • IT Training

    • Zoom Training

  • IT User Groups

  • Request A Computer

  • ScienceIT Consulting

• Telephone Services

  IT Telephone Services provides Berkeley Lab with voice services, voicemail, wireless services and products, and assists with customer voice and data line changes. Request all services directly from Service Now

  • Billing and Rates

  • Cellular and Mobility Services and Options

    • Basic Cellphones

    • Cellular Coverage Indoors

    • Cellular FAQ

    • Cellular Headsets

    • Cellular Internet, Data Services and Remote Internet

    • Cellular Phones and Accessories

    • Cellular Policy and Procedure

    • Lab and Employee Family Plans and Discounts

    • Loaner Cellular Phones

    • Lost or Stolen Phones

    • Smartphones

    • WiFi Calling on a Cellular Phone

  • Conference Phones

  • Desk Phone Options

  • Headsets

  • Ordering Phone Service

  • Soft Phone

  • Telephone Coordinators

  • Telephone Repairs

  • Useful Information

  • User Guides and References

  • Voicemail Services

• Web Services

  IT offers a number of web hosting, development, and design services. These services supplement services that may be available to Berkeley Lab staff through their Division or Area’s communications team.

  • Web Development

  • Web Hosting