User Guides and References

Please choose from a user guide below.  For additional help and support, or to request services, please contact Telephone Services at TSC@lbl.gov or call x7997.

Desk Phones

• Avaya J179 VoIP Desk Phone Quick Reference Guide
• Avaya J179 VoIP Desk Phone User Guide
• Avaya 9404 and 9408 Quick Reference Guide
• Avaya 9408 and 9408 Telephone User Guide
• Mitel ITE-30SD User Guide (30-button phone with display)
• Mitel ITE-12SD User Guide (12-button phone with display)
• Mitel ITE-12S User Guide (12-button phone, no display)

Softphone

• Installing Avaya Workplace
• Avaya Workplace Quick Reference Guide

Conference Phones

• Conference Phone Quick Start Guide

Voice Mail

• Quick Reference Guide
• Complete Voice Mail User Reference Guide

Helpful Video Trainings

• Avaya Desk Phone Video Training
• Avaya Workplace Soft Phone Video Training