The IT Help Desk team provides technical computer support for Berkeley Lab.
Chat
Chat is the fastest way to contact the IT Help Desk. Visit the IT Help Desk portal and click Chat with IT Support in the bottom right corner.
Send an email to help@lbl.gov to initiate a request for support or if assistance is required outside of business hours.
Hours
The Help Desk business operations hours are Monday through Friday from 8:00 AM to 5:00 PM (Pacific Time).
FAQ
Technical guidance for IT Frequently Asked Questions (FAQ) is located at faq.lbl.gov.
Support Ticket
Submit a ticket through the IT Help Desk portal at help.lbl.gov.
Phone
Call 510-486-4357 (xHELP) during business hours.
Other Lab Contacts
- Call 9-1-1 for life-threatening emergency 24/7. View the Lab’s Emergency Guide.
- Contact the Site Operations Center 24/7 for any safety or security issue on a Lab site at 510-486-6999, SOC@lbl.gov.
- Contact Site Access for site and building access issues at 510-486-4551, SiteAccess@lbl.gov.
- Visit Transportation & Parking for commute, parking permit, and shuttle information.
Link to this page: it.lbl.gov/help
in the bottom right or navigate to