The Help Desk team provides technical computer support for all Berkeley Lab staff and affiliates and can be reached via:
Chat: Chat with the IT Help Desk by clicking on the 
icon on the bottom right of the IT site.
Note: Help Desk business hours are Monday through Friday from 8:00AM to 5:00PM (Pacific Time).
If assistance is required outside of business hours, email help@lbl.gov to create a ticket.
Email: Send an email to help@lbl.gov to create a ticket.
Create a Ticket: Submit a ticket at help.lbl.gov.
Telephone: Call 510-486-4357 (xHELP).
Quick Links
- IT Frequently Asked Questions: faq.lbl.gov
- Shortcut to chat with IT: go.lbl.gov/itchat
- Shortcut to this page: it.lbl.gov/help