IT Support Services provides technical support to Berkeley Lab staff and affiliates. The Help Desk is available for support Monday through Friday, 8 a.m. to 5 p.m. (excluding Lab holidays) via phone at 510-486-4357 and responds to IT requests via help@lbl.gov.
IT Help Desk
The IT Help Desk provides technical computer support for Berkeley Lab.
- Chat with IT Mon – Fri, 8am – 5pm PT. Click the chat icon
in the bottom right or navigate to go.lbl.gov/itchat » - Send an email to help@lbl.gov »
- Submit a ticket at help.lbl.gov »
- Call (510) 486-4357 (xHELP).
- Check IT Status for downtime messages.
- View IT FAQ documentation.
- Search the IT Directory
- Learn more about IT Groups