Frequently Asked Questions (FAQ)
The LBNL operators are available to assist you from 8:00 a.m. to 5:00 p.m. Monday through Friday (Pacific Standard Time).
To dial the LBNL operator from any LBNL telephone:
- Dial 0 (zero).
To dial the LBNL operator from off-site telephones:
- Dial (1) 510-486-4000.
Incoming Calls After Hours
After hour, weekend, and holiday calls coming into the Laboratory’s main number (510-486-4000) are given the option to speak the name or enter the extension of the employee they are trying to reach, to press “3” to reach Laboratory Security, or to call back during normal business hours.
Telephone Calls While On Travel
While you are on travel, your business calls should be charged to an appropriate private number, rather than billed to a Laboratory extension and then reimbursed by the Laboratory.
If authorized, you may use a Laboratory calling card.
Personal calls from laboratory telephones
Telephone calls of a personal nature are sometimes necessary but should always be held to a minimum in time and number. When placing a personal call from a Laboratory telephone, you should call collect or bill your call to your credit card or a third number.
These types of calls can be made from any LBNL extension, including a 5-digit extension, without the assistance of the Laboratory operator, except for internal only telephones. The calls can be made any time of the day or night, including weekends and holidays.
Placing a credit card call
- Dial 9, 0 (zero), the area code (if required), and the 7-digit number.
- Wait for a tone.
- After the tone, enter your credit card calling number.
- If you wait too long, an outside operator will answer. If this happens, hang up and try again.
Billing your call to a third number or calling collect
- Dial 9, 0 (zero), the area code, and the 7-digit number.
- Wait for a tone.
- After the tone, an outside operator will answer.
- Tell the operator to bill your call to a third number or to make the call collect.
General laboratory fax numbers
If you need to send a fax to a staff member at the Laboratory and do not know the specific fax machine number, call the Operator at 510-486-4000, or search on the employee’s listing under Directory Lookup. If you are calling during off-hours and do not know the specific fax number, you may use the general fax number listed below*.
|Number||Location||People in charge of the machine|
|510-486-7000||50E-1566||LBNL Operators and Telephone Services staff|
Please send updated fax number information via email to email@example.com or via regular mail to the Telephone Service Center, MS 50E0101.
* If you send a fax to the general number, it may take longer to arrive at its final destination. Locally responsible staff will redirect the fax to the intended recipient, usually before the end of the business day.
Pay telephone locations
Personal calls can also be placed at one of the pay telephones at the following Laboratory location:
Building 65 Bus Stop
Update Your Directory Listing
Updating your nickname, telephone number, room location or mail stop by visiting the Lab Phonebook online. Click on the “Edit your directory information” link at the bottom of the Phonebook page, then click the “Update user” button to save your changes. Changes are immediate however you may need to refresh your browser page or open a new browser session to see the changes.
Updating your personal information
If you need to update your personal information (name, address, diversity, vehicle, or other information) please use the Employee Self Service website. If the data you wish to update is not available on this website, please contact your division HR representative.
Adding or Changing your website listing
- Use this link to add or update your website listing in directory services: User Homepage Manager
Click here to view a list of country codes to use for international calls.