Connecting your off-site computer to Berkeley Lab resources requires an Internet Service Provider (ISP) service. You may obtain your own cable Internet, cellular, satellite, or dial-up modem service, depending on what is available in your area. Your department may reimburse for your residential DSL/Cable.
View policy: 9-02-320 – High Speed Remote Access Provisioning and Reimbursement
For wireless broadband services, see Cellular Internet, Data Services and Remote Internet.
New and Existing Users
The Telephone Services Center (TSC) Networking and Telecommunications Department (NTD) will contact all existing users via email or phone. To aid in the transition process, NTD will provide you with information on how to contact local carriers and assist you in processing your new service. NTD will also provide you with current available pricing and service options.
Both new and existing users should following the approval process outlined below.
Approval Process
A letter/email indicating either Division Director or designee approval of partial reimbursement (50%), or Division Director or designee and CIO approval of an exception (100%) must be on file with TSC’s Networking and Telecommunications Department (NTD) before reimbursement can proceed. The letter/email shall include the following information:
User name
Service type (DSL or Cable)
% of reimbursement (50% or 100%)
Division name (ex. ITSD, MS, EH&S, etc.) that is authorizing the service and reimbursement.
Send letter to High Speed Data Access, MS 50E0101 or email TSC@lbl.gov.
Reimbursement Process
NOTE: This procedure is subject to specific requirements found under the High Speed Remote Access Reimbursement Policy
A letter/email as described in the Approval Process section above, indicating either Division Director or designee approval of partial reimbursement (50%), or Division Director or designee and CIO approval of an exception (100%) must be on file with NTD before reimbursement can proceed.
Requesters should submit a Payment Request (Resource Category 21000 Telecommunications) along with the original receipts for service to their Division Business Manager. The Business Manager or delegate should sign the request for check and mail to TSC-Remote Access, MS 50E0101 for processing. TSC will forward the request, with adjustments, if necessary, to Accounts Payable for final processing. Requesters should seek to minimize the cost of reimbursement by filing not more than quarterly.
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