Voicemail Services

Avaya Messaging is a communications system that gives users a high level of call management capability and great flexibility in accessing their messages.  Use the links below to access voicemail online and view user guides.

• Web Access portal – Manage your voicemail messages and settings online.
• Find Me – Define rules to have calls find you where and when you are available.
• Get voice mail messages sent to your Gmail one of two ways
  • Gmail Only – NEW! Voicemail message is sent to your Gmail, and the original message is deleted from Avaya Messaging. This disables the message waiting indicator light on your desk phone and Avaya Workplace Soft Phone Application.
  • Gmail with Message Waiting Indicator – Voicemail message is sent to your Gmail, and the original message is kept in Avaya Messaging. Your message waiting indicator light remains on until you listen to or act on all new messages by logging into your voicemail by telephone or the web.

How to set up your Avaya Messaging mailbox:

1. Dial 510-486-7100 from an outside phone number, or x7100 from a Lab number.
2. Enter your 4-digit mailbox number if prompted.
3. Enter the temporary Password if prompted (email TSC@lbl.gov for password).
4. Enter a new Password (minimum 4 digits in length, without repeating or sequential digits).
5. Enter the new Password again to confirm.
6. Record your Greeting and your Name when prompted, or use the ones created by the system.

Avaya Messaging User Guides & Helpful Links

• Avaya Web Access User Guide – A complete user guide to your voicemail web access online
• Avaya Web Access Online Portal – Web link to access your voicemail.  You can manage your settings and preferences online through your web browser
• Avaya Messaging Voicemail User Guide – A complete user guide to your voicemail by telephone
• Avaya Messaging Quick Reference – Quick menu keys and tips for telephone access
• Avaya Messaging FAQs – Get quick answers to the questions asked most often
• Avaya Find Me – Watch a video to learn how to set up the Find Me feature, which allows you to choose when callers can reach you live at a phone number of your choice. This can be set up on a schedule you determine and the phone number where you callers are transferred to is known only to you.