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Accessing HelloSign: Important Update
Due to recent changes implemented by HelloSign (now part of Dropbox Sign), the service is no longer accessible through the Google App Launcher, often referred to as the “waffle” menu. Users who previously relied on this quick-access feature will need to adjust their workflow to continue using HelloSign. To access HelloSign moving forward, go directly… Read more »
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Latest Windows Update Breaks Computers and Servers
Some Windows users are reporting problems restarting their computers after applying the latest Windows updates (KB4493472 (Windows 7, Server 2008R2) and KB4493446 (Windows 8.1, Server 2012R2)). If your Windows system is having trouble, here are the basic steps to fix the issue. Please note that you will need to have administrator rights on the computer… Read more »
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Eduroam Certificate Update Needed by April 29, 2019
On April 29, 2019, the certificate for the LBL server that handles eduroam authentication will expire. Once this certificate expires, you will not be able to use eduroam. You will need to update your eduroam profile if you plan to continue using this service. After April 29, 2019, you will not be able to use… Read more »
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Asus User Alert – Shadow Hammer Malware
By Tammera E Campbell on 2019-03-29T19:05:36Z The IT User Support Group would like to notify all Asus users to update their computers as soon as possible. Asus recently announced the need to patch their computers due to potential “ShadowHammer” malware, see http://go.lbl.gov/AsusShadowHammer. Asus Live Update servers were hacked and malicious code was implanted in their… Read more »
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Windows 10 Updates and Reboots Galore
Lab IT has released Microsoft’s latest update to Windows 10, version 1809. This update is recommended for all Windows 10 users. Installing this update will require a couple of reboots, so be prepared for it to take some time. Read more »
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LabTech Everyday Event Coming to Bldg. 84
You asked, we listened! We’re bringing LabTech to you! April 1, 2019 @ 10AM in the Bldg. 84 Lobby Read more »
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End of Support for Windows 7
Microsoft ceased mainstream updates for Windows 7 on January 13, 2015. Since then, Windows 7 continues to receive extended security updates; however Microsoft will cease all updates to Windows 7 on January 14, 2020. This is detailed in the Windows Lifecycle Fact Sheet (https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet).IT User Support typically deploys workstations with a planned three-year service life.… Read more »
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Laboratory Computing: How Molecular Foundry Scientists Model at the Nanoscale
In six of the seven facilities of the Molecular Foundry, scientists at benches or instruments, in lab coats or clean room suits, are hard at work creating and characterizing nanoscale materials. Sandwiched in between those laboratories, however, is a different kind of lab — one within a more traditional workspace of offices and cubicles. “Our… Read more »
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To Clear or Not to Clear Browser Cache
What is a browser cache?A browser uses a local cache (pronounced “cash”) to store copies of recently accessed website information to quickly display data to a user at a later time. Having pages and images cached prevents the browser from having to re-download content, which can greatly increase the speed at which pages are loaded.Why should… Read more »
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[Completed] CIFS (Grouper/Bass) Shared Directories Migration – December 21, 2018 5:30 PM
December 23, 2018: The work for this migration has completed. If you have any questions please contact us at help@lbl.gov.The CIFS server has reached end-of-life and to reduce the high costs associated with hardware replacement, operation, maintenance, and data backup, the IT Division is retiring the CIFS service at the end of the calendar year… Read more »
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Google’s “Critical security alert” email
Created by Michael Narong Smitasin, last modified by Jay Krous on Dec 14, 2018 Overview You may receive an email like the below stating a “Sign-in attempt was blocked” for an email address in the @gtempaccount.com domain. This is not an attack or concerning; it’s just benign leftovers from a transition. Background The “username%lbl.gov@gtempaccount.com” was created… Read more »
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Nov. 30, 2018 – Vulnerability to Zoom Meeting Client
Zoom has identified a vulnerability in its Zoom Meeting Client for Mac, Windows and Linux. This vulnerability is pretty bad, we believe it’s worth you taking the time to upgrade. The vulnerability could enable execution of unauthorized Zoom commands like spoofing chat messages, hijacking screen controls and kicking attendees off calls and locking them out… Read more »
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IT Survey Begins
IT Division’s user survey kicks off this morning. A statistically valid sample of the laboratory population has been selected by the survey firm retained by IT Division (MOR Associates) and those users received email this morning asking for them to participate in the survey. IT wants to thank those of you selected in advance for… Read more »
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