IT Known Issues with Latest macOS Catalina

IT Workstation Support has catalogued the recent issues users have encountered when upgrading their system to the latest macOS Catalina. They are:

Top 10 32-bit Applications in-use
Name	Quantity
Cisco VPN	277
Microsoft Word, what version?	163
Microsoft Excel, what version?	116
Microsoft Powerpoint, what version?	93
Identity Finder	79
mdworker32 (Office365 process)	65
Adobe Acrobat XI Pro (This software is out of compliance and must be upgraded to the subscription version, see Adobe Acrobat Pro DC)	64
Carbonite (This software is no longer the Lab’s enterprise backup software, see Druva inSync)	29
Adobe Application Manager	28
TextWrangler	28

Application	Solution
Chrome Attachments	Open System Preferences > Security & Privacy > Full Disk Access Add Chrome
Chrome Remote Desktop	https://support.google.com/chrome/thread/16263096?hl=en
DisplayLink	Download and install latest driver (beta release), https://www.displaylink.com/downloads/macos
Druva inSync	Open System Preferences > Security & Privacy > Full Disk Access Add Druva inSync
Sophos	https://community.sophos.com/kb/en-us/134552#How%20to%20correct%20issues
Toshiba copiers fail to print with a “filter failed” error message	Remove print object Download latest Toshiba drivers (https://software.lbl.gov/swSoftwareDetails.php?applicationID=108) Right-click and install new Toshiba drivers, this will install in an elevated privileged mode
Zoom	On Mac OS 10.15 Catalina, you need to allow Zoom access to Screen Recording to share your screen. Open System Preferences > Security & Privacy > Privacy > Screen Recording Check the option for zoom.us

As with any major operating system upgrade, users should always do the following:

Perform a hardware assessment and check for compatibility
1. Mac compatibility list – see https://support.apple.com/en-us/HT210222
2. User must check with the hardware vendor for any external equipment
Perform a software assessment and check for compatibility – users can check https://roaringapps.com/ for software compatibility
Ensure you have all software licensing information if you need to reinstall software
Perform a data assessment and backup all data
Perform upgrade in place or from scratch

If you upgrade to macOS Catalina and something stops working, contact IT User Support at x4357 or email to help@@lbl.gov and we will be glad to help.