Due to recent changes implemented by HelloSign (now part of Dropbox Sign), the service is no longer accessible through the Google App Launcher, often referred to as the “waffle” menu. Users who previously relied on this quick-access feature will need to adjust their workflow to continue using … [Read more...] about Accessing HelloSign: Important Update
Support Services
Why Clearing Your Browser Cache Speeds Up Your Computer
If you've ever felt like your computer is moving at a snail's pace or seems to be buggy when browsing the internet, your browser's cache might be the culprit. Clearing out your cache regularly can make your computer faster and improve your overall browsing experience, and does not not delete their … [Read more...] about Why Clearing Your Browser Cache Speeds Up Your Computer
LastPass URL Encryption – Action Required
LastPass will gradually roll out URL encryption to all users beginning in August 2024. Once the privacy enhancement becomes available for your LastPass account, you will be prompted in your vault to select Encrypt URLs now. This action is required for all LastPass users to encrypt the primary URL … [Read more...] about LastPass URL Encryption – Action Required
Google Authenticator App Loop Issue
Background On June 26, 2024, IT received numerous reports regarding an issue with the Google Authenticator app where users were unexpectedly signed out. As a result of a Google Authenticator loop issue, users could not sign back into the app and could no longer access their Lab MFA token. Some … [Read more...] about Google Authenticator App Loop Issue
1Password Training, April 17 at Noon
The IT Division is excited to invite Berkeley Lab staff to join a 1Password training session on Wednesday, April 17, 2024 at noon. 1Password is a password management solution now offered to the Lab as an alternative option to LastPass. Both products will help keep your online accounts secure and … [Read more...] about 1Password Training, April 17 at Noon
Enable Stolen Device Protection for iPhones
When Stolen Device Protection is enabled, an additional layer of security is required if your iPhone is away from familiar locations such as home or work. The new iOS 17.3 feature helps prevent a thief from making critical changes. All Berkeley Lab users are encouraged to enable the feature on their … [Read more...] about Enable Stolen Device Protection for iPhones
Secure Your Identity with 1Password
By Tammy Campbell, Arica Chhay, Tap L Password management is an increasingly important and challenging responsibility. Websites and applications are expanding their requirements for robust, unique, and lengthy passwords in response to the growing number and sophistication of … [Read more...] about Secure Your Identity with 1Password
Update Legacy LastPass App for Mac Desktops
Starting on March 31, 2024, LastPass will no longer support their legacy application for Mac desktops. Staff who are still using an outdated version of the LastPass Mac desktop app may begin to see in-app alerts regarding the discontinuation of support in the coming weeks ahead. Be sure to take … [Read more...] about Update Legacy LastPass App for Mac Desktops
End of Support for Outdated Operating Systems
This is a reminder for Berkeley Lab users regarding end of support for the following operating systems: Outdated operating systems increase the security risk for the Lab and must be upgraded or replaced. Systems deemed as security risks may be blocked with no prior warning from accessing the … [Read more...] about End of Support for Outdated Operating Systems
Recommended Steps Before Upgrading to macOS Sonoma
Before you rush to upgrade, please review these steps first: Once you go through the checklist above and are ready to upgrade, follow Apple’s instructions to complete the process: How to download and install macOS. … [Read more...] about Recommended Steps Before Upgrading to macOS Sonoma
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