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IT Launches New Support Portal
Berkeley Lab’s IT Division launched a new support portal this month. This user-friendly service platform is designed to make opening IT tickets easier than ever. The new portal provides greater transparency, faster access to key information, and an improved overall support experience for everyone. You can access the new IT Support portal using your Berkeley… Read more »
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For More Secure Wi-Fi lbnl-open Replaces lbnl-visitor
The lbnl-visitor wireless network, one of most popular and easy ways for anyone to get online on the main LBL Hill Site, is being replaced with the new, enhanced lbnl-open wireless network effective immediately. “While the old lbnl-visitor wireless network will remain available until sometime in 2027 we encourage everyone who uses the old lbnl-visitor… Read more »
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Embedded IT: Powering Scientific Discovery at Berkeley Lab
At Berkeley Lab, cutting-edge research depends on equally advanced technology. From precision scientific instruments to massive data pipelines, researchers rely on IT systems that work flawlessly. Ensuring this reliability is the mission of the Embedded IT Support Team, a group of specialized IT professionals embedded directly within scientific divisions and areas such as the Molecular… Read more »
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Three Big Google Workspace Update: New LaTeX features in the Gemini app, Flows, and Gemini 3
Google Workspace not only made updates to the popular LaTex feature in Gemini app, but also launched Google Workspace Flows, its version of an AI agent that connects directly with Gemini to help make automating tasks. New LaTeX features Google Workspace has introduced new LaTeX rendering and PDF export features directly within the Gemini app,… Read more »
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Cyber Alert: Phishing Scams Using Google Calendar Invites
A new type of phishing attack is targeting Berkeley Lab users through Google Calendar. Attackers are sending fake calendar invites, taking advantage of Google’s default setting that automatically adds invitations to your calendar. What is the attack This phishing technique uses Google Calendar invitations to deliver scams directly to your calendar. Because Google automatically adds… Read more »
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Berkeley Lab Hosts ALICE Grid Operations Review Meeting
In September, Lawrence Berkeley National Laboratory hosted the annual ALICE USA Grid Operations Review Meeting, bringing together computing experts from Berkeley Lab, Oak Ridge National Laboratory, and CERN. The meeting focused on aligning goals, reviewing infrastructure performance, and planning for the coming year of data-intensive operations supporting the computing of the ALICE experiment—one of the… Read more »
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The “ClickFix” Attack: A New Threat to Your Computer’s Security
A new attack technique, dubbed “ClickFix,” has emerged, putting computer users at risk of compromising their own devices. This attack begins with a deceptive message or warning that appears on your screen, claiming that your computer has a problem or needs to be fixed. The message then instructs you to “fix” the issue by copying… Read more »
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Wei Feinstein Named Head of ScienceIT at Berkeley Lab’s IT Division
Berkeley Lab’s IT Division is pleased to announce that, after a national search, Wei Feinstein has been selected as the new Department Head for ScienceIT. Wei joined the Laboratory in 2018, initially working in HPC User Services before taking on management of the program at both Berkeley Lab and UC Berkeley. She earned her Ph.D.… Read more »
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New Phonebook who dis? IT Revives Berkeley Lab Phonebook with Modernized Design and Improved Search
The IT Division officially launched an updated version of the Berkeley Lab Phonebook last week, bringing easier navigation, improved functionality, and a cohesive Berkeley Lab–branded look. This upgrade is part of IT’s broader strategy to review and refresh legacy Lab websites, improving both user experience and visual consistency. The Berkeley Lab Phonebook serves as the… Read more »
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Why the Berkeley Lab Logo’s Campanile Has Only Two Windows
The Berkeley Lab logo is one of the Lab’s most recognizable symbols, instantly connecting our work to our historic roots at the University of California, Berkeley. At the heart of the design is a stylized depiction of the campanile, or Sather Tower, a UC Berkeley landmark. While the real tower features three rows of windows… Read more »
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Berkeley Lab Hosts Inaugural AI for Operations Workshop
In late June, Berkeley Lab hosted its inaugural AI for Operations Workshop bringing together more than 70 participants from across the Lab and several additional institutions. Building on the success of previous UC and DOE-level AI summit, this daylong, in-person event provided a unique forum to explore how AI can help transform operational functions at… Read more »
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Lawrencium Cluster training and additional updates
The IT Division’s ScienceIT team is offering Lawrencium Training for the Berkeley Lab community. Along with the virtual training, there are some additional system updates, including new infrastructure updates and more. Developed and managed by the ScienceIT team, the Lawrencium cluster is a powerful high-performance computing resource at Berkeley Lab, consisting of more than 1,300… Read more »
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IT Division Welcomes Jeff Woodbury as IT Support Services Group Lead
The IT Division is pleased to welcome Jeff Woodbury as the new IT Support Services Group Lead, overseeing Embedded Support, Endpoint Management, Workstation Support and Berkeley Lab’s Help Desk group. Jeff brings a rich and varied background to Berkeley Lab, with deep experience spanning higher education, technology strategy, and operational excellence. Jeff’s career began in… Read more »

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