IT News

Accessing HelloSign: Important Update

April 28, 2025

Due to recent changes implemented by HelloSign (now part of Dropbox Sign), the service is no longer accessible through the Google App Launcher, often referred to as the “waffle” menu. Users who previously relied on this quick-access feature will need to adjust their workflow to continue using HelloSign. To access HelloSign moving forward, go directly… Read more »

Power Outage and IT Outage Aug 18-21

August 15, 2017

Adam Stone posted on Aug 15, 2017 Maintenance to LBL power systems impacting Building 50 will take place over the weekend of Aug 19-20. The following systems are expected to be operational: Login / LDAP / Directory Services www.lbl.gov, today.lbl.gov, newscenter.lbl.gov Email delivery, routing, and access including email lists. All Google Services Building management and security systems… Read more »
[Resolved] [August 11, 2017] Google experiencing issues with Docs, Sheets and Slides

August 11, 2017

Luis Enrique Corrales posted on Aug 11, 2017 Google has been experiencing issues with Google Docs, Google Sheets and Google Slides this morning. Google Drive has also been impacted preventing attaching files to emails and calendar events. The service has already been restored for some users, Google expects a resolution for all users within the next 2 hours.… Read more »
Voicemail outage July 11 2017 AM

July 11, 2017

Adam Stone posted on Jul 11, 2017 We are currently experience a partial outage of the voicemail system. Users cannot currently retrieve messages. The ability to leave a message is not impacted. We expect resolution before 2pm today. Read more »
Emails Sent in Error to ALS Staff

July 10, 2017

Adam Stone posted on Jul 10, 2017 Earlier today, an automated email was sent in error to multiple ALS staff indicating that their appointment at the Laboratory was ending. This email was the result of a software error which has now been corrected. We apologize for this problem. If you receive additional emails in error,… Read more »
TREX Will Require VPN for Offsite Access Starting June 29 2017.

June 8, 2017

As part of the Laboratory’s ongoing efforts to improve cyber security, TREX will require VPN for off site access beginning June 29th 2017. Users can get more information about VPN installation at http://go.lbl.gov/vpn and get assistance at http://help.lbl.gov. VPN service is provided at no charge for all LBL employees and affiliates.Limiting access to the TREX… Read more »
Creative Services Joins IT

May 18, 2017

As part of the broader transformation of Public Affairs into Strategic Communications, IT is pleased to welcome the staff of Creative Services to the Division. We look forward to deeper integration between our teams in the coming months. All of CSO’s services from printing to design to photography, video, and web development remain available… Read more »
[Completed] Indico upgrade on conferences.lbl.gov

May 15, 2017

Derrick Johnson posted on May 15, 2017 The Indico software on https://conferences.lbl.gov has been upgraded from v1.2 to v1.2.2rc1 to fix security vulnerabilities. Read more »
Substantially Resolved – Power Outage Impacting System 2017 May 9

May 10, 2017

Adam Stone posted on May 09, 2017 May 10 9:30AM All user-facing systems except for scientific unix/scientific clusters are believed to be fully available. May 10 8:24AM Restoration activities are ongoing. Some business systems which were restored need to be taken down to address a hardware issue (including FMS). This outage should take < 1… Read more »
[On Going] Windows Update Failure – MS17-010

April 20, 2017

Luis Enrique Corrales posted on Apr 20, 2017 Some Lab users are experiencing problems with Windows Updates. We are currently working to fix the problem and prevent anyone from being isolated due to the MS17-010 security patch. Please let the Help Desk know if you are experiencing any problems by emailing help@lbl.gov or calling x4357. Read more »
Berkeley Lab, Google Host Multi-vendor Interoperability Demo of FAUCET SDN Software

April 13, 2017

In a real-time demonstration, seven vendors of network equipment came together to successfully test the interoperability of FAUCET, an open-source SDN (software-defined networking) controller. The March 30 event was sponsored by Google, LBLnet (Lawrence Berkeley National Laboratory’s internal network) and ESnet, the U.S. Department of Energy’s high-speed international network managed by Lawrence Berkeley National Laboratory.… Read more »
[Resolved] Unscheduled Telephony Outage March 13 beginning at 8AM

March 13, 2017

Adam Stone posted on Mar 07, 2017 Telephone Services will be performing upgrades to the parts of the Laboratory’s telephone and voicemail systems on Saturday, March 11. The following services will be affected. Between 9:00 am – 11:00 am : Voice mail for all Lab staff will be unavailable. This includes callers not being able to leave a message… Read more »
Zoom Zoom Zoom By The Numbers

March 10, 2017

Zoom became our supported video conferencing tool about 18 months ago. Everyone at the Laboratory can be automatically provisioned for an account. Zoom provides both audio conferencing (including by regular old telephone dialin) and clear sharp video conferencing and screen sharing. Let’s check in on a month at LBL with Zoom…Here’s a snapshot of… Read more »