IT News

IT Launches New Support Portal

December 7, 2025

Berkeley Lab’s IT Division launched a new support portal this month. This user-friendly service platform is designed to make opening IT tickets easier than ever. The new portal provides greater transparency, faster access to key information, and an improved overall support experience for everyone. You can access the new IT Support portal using your Berkeley… Read more »

Coming soon – New Self Help Tool for Phone, Location updates

August 9, 2011

Charles (Charlie) Verboom posted on Aug 09, 2011 We need some help testing a new self help tool for updating phone, fax, nickname and location information. We have a test environment set up that does not impact your real data. Send comments back to idm@lbl.gov Summary of Changes Right now lab employees who want to change phone, location, fax,… Read more »
Data Center Utilization Report – July 2011

August 8, 2011

Nina Lucido posted on Aug 08, 2011 What was installed: Cluster support group added the following: 1 full rack – 44 nodes, Voltaire Linux Cluster BlueArc Shelf 1 (Voltaire Cluster) Business Systems group added the following: 1U server for network monitoring Two BigIP 1600 servers What was removed: None June average Power Usage Effectiveness (PUE): 1.47… Read more »
Addition to Gmail Lab – Preview Pane

August 5, 2011

Charles (Charlie) Verboom posted on Aug 05, 2011 Google is showcasing another option for web Gmail users. Using the Preview Pane Lab, you can decide to have a mail experience that looks like Thunderbird (list of emails on the top with the selected message displayed in the bottom pane – a horizontal split) or the iPad look… Read more »
Burton-Gartner Research – Access Information

July 25, 2011

Charles (Charlie) Verboom posted on Jul 25, 2011 On August 10 the federated access that we have to the Burton IT1 research on burtongroup.com will end. The Burton Site is being retired. To access the Burton IT1 research we are entitled to on the new Gartner site, you will need to select the following *link *where you will be… Read more »
Intermittent Outages in Business Systems July 22-24 2011

July 23, 2011

Adam Stone posted on Jul 23, 2011 Update: Resolved completely. All systems operational, all testing complete. -4pm Sunday. Update: Problem appears resolved, final testing in progress. -11:37AM Sunday Due to what appears to be a hardware issue, most business systems managed by IT have been experiencing intermittent outages since Friday afternoon. Engineers are currently working on… Read more »
Google Support for Browsers

July 22, 2011

Charles (Charlie) Verboom posted on Jul 22, 2011 We have received the following advice from the Enterprise Team that supports our Google Applications Support for the following browsers will be deprecated on August 1 in order to ensure a better and more secure browsing experience for all of our users: http://googleenterprise.blogspot.com/2011/06/our-plans-to-support-modern-browsers.html Internet Explorer 7 Firefox 3.5 Safari 3 Our… Read more »
OS X Lion Release

July 21, 2011

Jeanne M Gerstle posted on Jul 21, 2011 OS X Lion is now available for download on the IT Software Download Site for $29.99( Monday, July 25, 2011.) OS X Lion is built on a UNIX foundation and includes over 250 new features including, Multi-touch Gestures, Full-Screen Apps, Mission Control, Mac App Store, Launchpad, Resume, Auto… Read more »
IT-Business Systems Windows Web Servers Scheduled Outage, Friday July 22, 5 pm – 10 pm

July 21, 2011

Laura L Eichman posted on Jul 21, 2011 The IT Business Systems Windows web servers will be offline for scheduled maintenance on Friday July 22, from 5 pm to 10 pm. Approximately 100 IT Business Systems web applications (listed below) will be offline during this move. Click here to see a list of impacted applications Read more »
Google Apps – New Look Continues to Deploy

July 15, 2011

Charles (Charlie) Verboom posted on Jul 15, 2011 Google is introducing a new look to their product line. At this point, Gmail and Calendar have been the first to surface these changes, but others are on the way. For example, Gmail has a new theme that can be selected after you click the gear symbol in… Read more »
Account Termination Policy Revisited

July 15, 2011

Charles (Charlie) Verboom posted on Jul 15, 2011 Employees are reminded that the IT Help Desk is obligated to terminate Institutional Computer accounts for staff (or guests) leaving the lab. According to the RPM, Division Administrators are to “Ensure that all user IDs and passwords used by terminating employees and guests are deactivated or continued through… Read more »
EndNote Training July 19 2011

July 5, 2011

Adam Stone posted on Jul 05, 2011 IT Division is pleased to offer an EndNote training opportunity on Tuesday, July 19. Senior Product Trainer of Research Software, Donna Kirking, will provide a morning and afternoon session on: Building an EndNote Library The morning session (1.5-hour) will focus on the ways to get data into an EndNote… Read more »
Computer Classes in July

July 1, 2011

Charles (Charlie) Verboom posted on Jul 01, 2011 The IT Division is sponsoring 4 “What’s new in Office 2010” classes in July. These sessions last 3.5 hours each and cover the primary differences between Office 2010 and older versions of the Office Product. We also want to mention the eRoom to Gsites transition classes. If you… Read more »