MacBook Air Logicboard Recall (Retina, 13-inch, 2018)

Apple recently announced a recall for a small number of MacBook Airs, but unfortunately Apple has not published a website to easily determine if your MacBook Air could be affected. Users can contact Apple directly with their computer serial number to see if they are affected, but if you wish support please feel free to contact the IT Workstation Support Group through a help ticket.

There is no cost for the repair, but standard rates apply for IT labor.

Article ID:SN5274

Last Modified: 28 Jun 2019

Published Date: Fri Jun 28 21:22:16 GMT 2019

Apple has identified an issue with the main logic board in a very small number of MacBook Air (Retina, 13-inch, 2018) systems. Apple will replace the main logic board in affected systems, free of charge. Apple will also send an email to customers, who registered their device with Apple, to let them know that their device is eligible for a main logic board replacement.

To learn more about providing this service, read MacBook Air (Retina, 13-inch, 2018) Main Logic Board Service Policy (see below, OP2173).

Article ID:OP2173

Last Modified: 02 Jul 2019

Apple has identified an issue with the main logic board in a very small number of MacBook Air (Retina, 13-inch, 2018) systems. Apple will replace the main logic board in affected systems, free of charge.

1. Eligibility

A. Affected Product – MacBook Air (Retina, 13-inch, 2018) with specific serial numbers.

B. System Message – When the serial number of an affected MacBook Air is entered into the repair system a message will direct the Technician to replace the main logic board.

C. Coverage – Apple will authorize coverage within four (4) years from original purchase date.

If the customer’s computer has accidental damage they do not want repaired, proceed with the service at no cost as long as the damage does not prevent a Technician from completing the repair. If the damage prevents the repair, the customer must pay for the accidental damage to be repaired, in order to get the main logic board replaced at no cost.

D. Apple will send an email to customers, who registered their device with Apple, to let them know that their device is eligible for a main logic board replacement.

2. Create Carry-In Repair

Encourage all customers to backup their data before any repair. Apple assumes no responsibility for customer data.

A. Carry-In Repair is the service strategy for this program.

B. Classifying the repair – Use the serial number of the MacBook Air (Retina, 13-inch, 2018) to create the repair. For the main logic board to be eligible for replacement at no charge, the repair must be properly classified.

• Symptom – Power
• Issue – 2018 MacBook Air MLB REP
• CompTIA – ZA3 2018 MacBook Air MLB REP

C. Parts – Select the service part for the main logic board.

D. Repair Notes – Describe the work to be performed.

E. Perform the repair – Refer to MacBook Air: Logic Board (RP1458) for details about replacing the main logic board.

F. Ready for Pick up – Once the repair is complete, contact the customer to pick up their computer.

3. Mail-In Repair (Japan and U.S. only)

Carry-In service is the preferred strategy for the MLB service policy.

When the MacBook Air requires additional repair, the customer is responsible for any charges related to that additional service.

A. Classify the repair properly.

1. Main logic board replacement under this program:

• Symptom – Power
• Issue – 2018 MacBook Air MLB REP
• CompTIA – ZA3 2018 MacBook Air MLB REP
• Part – Flat Rate 2 Repair Charge

2. Main logic board replacement and addition repair service:

• Symptom – Power
• Issue – 2018 MacBook Air MLB REP (multi-issue)
• CompTIA – ZA4 2018 MacBook Air MLB REP (multi-issue)
• Part – Select the appropriate repair rate for the additional issue, as described in Choosing Flat and Tier Rate for Mail-In Repair (OP18).

B. Follow the standard process to complete the repair.