IT News

Why Desk Phones Matter for Emergency Calls at Berkeley Lab

March 25, 2026

When responding to an emergency at Berkeley Lab, the way you place a call to 911 can make a critical difference. Dialing 911 from your desk phone provides a rapid, dual-agency response from the police and our on-site Security Emergency Services (SES) team. Because desk phones are tied to a specific physical location, Berkeley Lab Read more »

IT Known Issues with Latest macOS Catalina

November 26, 2019

IT Workstation Support has catalogued the recent issues users have encountered when upgrading their system to the latest macOS Catalina. They are: 32-bit applications will not run on Catalina, see table below Top 10 32-bit Applications in-use Name Quantity Cisco VPN 277 Microsoft Word, what version? 163 Microsoft Excel, what version? 116 Microsoft Powerpoint, what Read more »
CCleaner Not Authorized On Lab Computers, Must Be Removed

November 26, 2019

As of Oct 17, 2019 Workstation Support is under guidance from LBL cybersecurity to remove CCleaner from all Lab systems.Computers that have BigFix (Active Mode) installed will have a pop-up appear informing the user of the action and provide a button to click for easy uninstallation.We are looking at other options to handle the functions… Read more »
Multi-Factor Authentication Countdown

November 22, 2019

December 9th, the beginning of MFA enforcement for all staff, affiliates, and contractors is quickly approaching.All LBL users must activate MFA for their Berkeley Lab enterprise accounts by this date, or risk losing access to email, LETS, and all other services protected by their Berkeley Lab Identity.Visit go.lbl.gov/mfa to get started today. Read more »
Malwarebytes Enterprise License Retired

September 6, 2019

Just a reminder that on June 1, 2019, Malwarebytes was no longer being offered by Berkeley Lab IT. Existing clients will continue to function, but will not receive updates. IT recommends that users uninstall Malwarebytes. This can be done manually, or users can wait until they see a BigFix Offer from IT, which will remove… Read more »
IT Best Practices

September 5, 2019

Berkeley Lab computers are constantly under attack, but what should we, as users, do to protect ourselves and our systems? According to research conducted by Google, users and security experts often have different ideas as to what the best steps are to be taken.To make it easier, Berkeley Lab IT has developed a series of… Read more »
Update Your iOS Devices Now!

September 5, 2019

As most people know, keeping your software updated is the number one thing you can do for cyber security. What is less well known is how important this is on mobile devices, such as iPhones and Android devices. A recent set of vulnerabilities announced in iPhone devices both makes it a priority to update now… Read more »
Windows 7 End of Life, Upgrade Now!

August 21, 2019

On January 14, 2020, Microsoft will stop releasing updates and critical security patches for Windows 7, leaving them unable to be secured and putting your personal data and the Lab at risk. Due to this, Windows 7 computer must be updated to Windows 10.What should I do?In most cases, upgrading your system to Windows 10… Read more »
Multiple Microsoft Remote Desktop Vulnerabilities

August 16, 2019

On August 13, 2019 Microsoft released a warning to update and reboot your system due to new Microsoft Remote Desktop Services vulnerabilities:CVE-2019-1181 | Remote Desktop Services Remote Code Execution VulnerabilityCVE-2019-1182 | Remote Desktop Services Remote Code Execution VulnerabilityCVE-2019-1222 | Remote Desktop Services Remote Code Execution VulnerabilityCVE-2019-1226 | Remote Desktop Services Remote Code Execution VulnerabilityThis affects… Read more »
[Resolved] Google Calendar is currently inaccessible

July 31, 2019

Google is experiencing issues with Google Calendar. Users receive message Not Found Error 404 when trying to open Google Calendar. For more information and for status updates, visit:GSuite: https://www.google.com/appsstatus Read more »
Reactivating Your Acrobat Pro DC License

July 23, 2019

During the renewal process, Adobe made a provisioning error, which impacted the Lab’s Adobe DC Pro licenses. To correct this error, and reactivate your Acrobat Pro DC license, follow the instructions below. Read more »
Update Your Zoom Mac Client!

July 23, 2019

Zoom has identified a zero-day vulnerability in its Zoom Meeting Client for Mac. Zoom released an emergency patch today to address this security issue. IT requests you upgrade your Mac client as soon as possible to version Version: 4.4.6. The vulnerability allows any website to open a video-enabled call on a Mac with the Zoom… Read more »
LabTech Everyday Coming to Bldg. 62 & Bldg. 66

July 10, 2019

LabTech Everyday Event Coming To YouYou asked, we listened! We’re bringing LabTech to you!Monday, July 22, 2019 @ 10AMOutside patio between Bldg. 62 and Bldg. 66Come see us to learn how IT can help you with all your computing needs. We will be offering no-cost consulting on:Scaleable, cost efficient centralized IT servicesHigh Performance ComputingVirtualizationStorage SolutionsSoftware… Read more »