We offer comprehensive Linux cluster support, including pre-purchase consulting, procurement assistance, installation, and ongoing support for PI-owned clusters. Our HPC User Services consultants can also help you to get your applications performing well. UC Berkeley PIs can also make use of our services through the very successful Berkeley Research Computing (BRC) program available through UC Berkeley Research IT. Altogether the group manages over 80,000 compute cores and over 5400 users across 1300 research projects for the Lab and UC Berkeley.
IT Help Desk
The IT Help Desk provides technical computer support for Berkeley Lab.
- Chat with IT Mon – Fri, 8am – 5pm PT. Click the chat icon
in the bottom right or navigate to go.lbl.gov/itchat » - Send an email to help@lbl.gov »
- Submit a ticket at help.lbl.gov »
- Call (510) 486-4357 (xHELP).
- Check IT Status for downtime messages.
- View IT FAQ documentation.
- Learn more about IT Groups