“Pay it Forward'' is the motto and backbone of the IT Support Services group led by Tammy Campbell. Many of the front line support staff started out as interns and stayed to become career staff members, including IT Workstation and Help Desk support who engage directly with Lab staff to resolve … [Read more...] about IT Staff Spotlight: Tammy Campbell
macOS Monterey is unblocked! But wait!
Hold on! Before you rush to upgrade, here are the things to do: MacOS Monterey compatibility: Find out if your device will work with macOS MontereySoftware that works on macOS Big Sur with M1 or Intel Chipset should work with macOS Monterey.Software Compatibility for macOS Big Sur on M1 … [Read more...] about macOS Monterey is unblocked! But wait!
Seeing The message “Your connection is not private”
Do not be alarmed if you are getting the message "Your connection is not private". The related IT team is working to resolve the issue. In the meantime click Advanced and click Proceed to login.lbl.gov (Unsafe) and accept the risk to continue. Feel free to … [Read more...] about Seeing The message “Your connection is not private”
Safety First – No Walk-ins
Author: Tap L You Must Have an Appointment Due to the current state of COVID, keeping everyone healthy and safe is the Lab’s highest priority. With that in mind, Berkeley Lab IT Support services will not accept any walk-ins. All visits are by … [Read more...] about Safety First – No Walk-ins
Inventory Check Time – Install BigFix
During the 2022 Wall-to-Wall inventory campaign, install BigFix to certify the existence of DOE tagged assets. Any DOE-barcoded system running BigFix will automatically be verified for inventory purposes, without the barcode being scanned. This saves tremendous time for property reps and staff. … [Read more...] about Inventory Check Time – Install BigFix
New FAQ Videos: Google Authenticator, Windows 10
IT has created new FAQ videos to help you with: How to setup Google Authenticator on iPhone Windows 10 Setup and First Login Personalize Your Windows 10 If you would like to see a specific help video created, let us know! Keep an eye on our IT Spotlight page for future … [Read more...] about New FAQ Videos: Google Authenticator, Windows 10
Before Getting Windows 11
Windows has recently released their newest operating system, Windows 11. LBNL IT does not recommend upgrading to Windows 11 at this time. We would like to caution our users to be careful before deciding to upgrade or install. You need to ask yourself the following questions before choosing to … [Read more...] about Before Getting Windows 11
Invalid license error message on Windows login screen
By Ian Vaino on 2021-09-16T18:07:09Z Please be advised that as a result of vendor delays, users of a small number of Windows Systems at Berkeley Lab may see an error message about an illegal license on the WIndows logon screen, starting on Friday September 17, 2021. The message will … [Read more...] about Invalid license error message on Windows login screen
Security Alert: Update macOS, iOS and watchOS
By Tammera E Campbell on 2021-09-14T19:25:33Z Please take action to update to iOS 14.8, macOS Big Sur 11.6, and watchOS 7.6.2 on Berkeley Lab and personal Apple systems immediately. Last week, The Citizen Lab informed Apple about a new zero-click iMessage exploit targeting Apple's image … [Read more...] about Security Alert: Update macOS, iOS and watchOS
General Windows Update Guidance
By Tap L on 2021-07-15T00:08:20Z All Windows system users, Microsoft releases Monthly Updates (patches) to keep your computer as secure as possible. As onerous as it may seem, keeping your Windows system up to date is a very important part of using any modern operating system with … [Read more...] about General Windows Update Guidance
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