By Jennifer Brown on 2016-08-26T20:34:19Z If you are having an issue with Excel not opening downloads in Windows 10, you may need to change your protected view setting. In Excel go to File > Options > Trust Center > Trust Center Settings > Protected View, and then uncheck … [Read more...] about Excel not opening downloads in Windows 10
Support Services
Google Calendar Spam Reporting (August 25, 2016)
Jennifer Brown posted on Aug 25, 2016 If you notice a strange calendar event which appears to be spam, our Commons instructions page will help you learn the steps to report the event to Google. If these steps do not resolve the spam issue, please contact Help Desk at (510) 486-4357 … [Read more...] about Google Calendar Spam Reporting (August 25, 2016)
LBL Help Desk Short Staffed
Carlos A Lopez posted on Aug 22, 2016 Good Morning LBL. Our Help Desk is short staffed today, 8/22/2016, please be advised that hold times could be lengthy. Remember you can submit your HELP request via email to help@lbl.gov We will try to assist every caller, email and Ticket submitted as … [Read more...] about LBL Help Desk Short Staffed
No outages reported (August 18, 2016)
Jennifer Brown posted on Aug 18, 2016 As of 11:00AM August 18, 2016, there have been no outages reported. … [Read more...] about No outages reported (August 18, 2016)
[Resolved] Google Drive encountering issues (August 8, 2016)
Carlos A Lopez posted on Aug 08, 2016 Files on the browser are not displaying and Google is reporting encountering issues with their servers LBL Help Desk is monitoring the situation and will update when we have more information. … [Read more...] about [Resolved] Google Drive encountering issues (August 8, 2016)
[Resolved] June 30 2016 – Google Calendar Outage
Adam Stone posted on Jun 30, 2016 ***This issue was resolved before 8.30AM**** Google Calendar is down worldwide this morning. There is no ETA for restoration. You may be able to view an out of date cached version of your calendar on your mobile device. You can follow the Google … [Read more...] about [Resolved] June 30 2016 – Google Calendar Outage
Smartsheet Scheduled Outage (March 11, 2016)
Luis Enrique Corrales posted on Mar 11, 2016 Smartsheet will be offline on March 11, 2016 starting at 8:00 PM PST for approximately 15 minutes for system improvements. … [Read more...] about Smartsheet Scheduled Outage (March 11, 2016)
Enterprise Directory Scheduled Upgrade (March 12, 2016)
Luis Enrique Corrales posted on Mar 11, 2016 The Identify Services team will be performing upgrades to the Enterprise Directory backend this weekend (March 12 and March 13). Precautions will be taken to mitigate any downtime of the Enterprise Directory, but there may be some instability of the … [Read more...] about Enterprise Directory Scheduled Upgrade (March 12, 2016)
Smartsheet Scheduled Outage (February 13, 2016)
Luis Enrique Corrales posted on Feb 12, 2016 Smartsheet will be offline on February 13, 2016 starting at 1:00 PM PST and until approximately 5 PM PST for system improvements. … [Read more...] about Smartsheet Scheduled Outage (February 13, 2016)
Fri Dec 25 – Unscheduled outage of authentication services – resolved
Adam Stone posted on Dec 25, 2015 We experienced an unscheduled outage of all authentication services including login.lbl.gov, ldap, OTP/pledge and other directory services on Christmas morning. Network engineers resolved the outage. … [Read more...] about Fri Dec 25 – Unscheduled outage of authentication services – resolved
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