Adam Stone posted on Aug 15, 2017 Maintenance to LBL power systems impacting Building 50 will take place over the weekend of Aug 19-20. The following systems are expected to be operational: Login / LDAP / Directory Serviceswww.lbl.gov, today.lbl.gov, newscenter.lbl.govEmail … [Read more...] about Power Outage and IT Outage Aug 18-21
Voicemail outage July 11 2017 AM
Adam Stone posted on Jul 11, 2017 We are currently experience a partial outage of the voicemail system. Users cannot currently retrieve messages. The ability to leave a message is not impacted. We expect resolution before 2pm today. … [Read more...] about Voicemail outage July 11 2017 AM
Emails Sent in Error to ALS Staff
Adam Stone posted on Jul 10, 2017 Earlier today, an automated email was sent in error to multiple ALS staff indicating that their appointment at the Laboratory was ending. This email was the result of a software error which has now been corrected. We apologize for this problem. If you … [Read more...] about Emails Sent in Error to ALS Staff
Substantially Resolved – Power Outage Impacting System 2017 May 9
Adam Stone posted on May 09, 2017 May 10 9:30AM All user-facing systems except for scientific unix/scientific clusters are believed to be fully available. May 10 8:24AM Restoration activities are ongoing. Some business systems which were restored need to be taken down to address a hardware … [Read more...] about Substantially Resolved – Power Outage Impacting System 2017 May 9
[On Going] Windows Update Failure – MS17-010
Luis Enrique Corrales posted on Apr 20, 2017 Some Lab users are experiencing problems with Windows Updates. We are currently working to fix the problem and prevent anyone from being isolated due to the MS17-010 security patch. Please let the Help Desk know if you are experiencing any problems … [Read more...] about [On Going] Windows Update Failure – MS17-010
software.lbl.gov ongoing issue
Carlos A Lopez posted on Oct 20, 2016 When accessing software.lbl.gov from off-site or LBNL-Visitor wireless you might encounter an error page or apache test page. Please be advised that issue will be resolved by Monday, 10/24/2016 in the meantime please access the page using VPN … [Read more...] about software.lbl.gov ongoing issue
Unscheduled Datacenter and HPC Outage
Adam Stone posted on Oct 05, 2016 Routine fire protection work led to an unscheduled major data center outage at approximately 11:45AM today Wed Oct 5. It will take a substantial amount of time to recover HPC systems. Return to service time not currently known. … [Read more...] about Unscheduled Datacenter and HPC Outage
Excel not opening downloads in Windows 10
By Jennifer Brown on 2016-08-26T20:34:19Z If you are having an issue with Excel not opening downloads in Windows 10, you may need to change your protected view setting. In Excel go to File > Options > Trust Center > Trust Center Settings > Protected View, and then uncheck … [Read more...] about Excel not opening downloads in Windows 10
Google Calendar Spam Reporting (August 25, 2016)
Jennifer Brown posted on Aug 25, 2016 If you notice a strange calendar event which appears to be spam, our Commons instructions page will help you learn the steps to report the event to Google. If these steps do not resolve the spam issue, please contact Help Desk at (510) 486-4357 … [Read more...] about Google Calendar Spam Reporting (August 25, 2016)
LBL Help Desk Short Staffed
Carlos A Lopez posted on Aug 22, 2016 Good Morning LBL. Our Help Desk is short staffed today, 8/22/2016, please be advised that hold times could be lengthy. Remember you can submit your HELP request via email to help@lbl.gov We will try to assist every caller, email and Ticket submitted as … [Read more...] about LBL Help Desk Short Staffed
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