By Tammera E Campbell on 2019-03-22T19:21:17Z Lab IT has released Microsoft’s latest update to Windows 10, version 1809 (see What’s new in Windows 10, version 1809 for IT Pros). This update is recommended for all Windows 10 users. Installing this update will require a couple of reboots, so … [Read more...] about Windows 10 Updates and Reboots Galore
Support Services
End of Support for Windows 7
By Tammera E Campbell on 2019-03-04T21:31:49Z Microsoft ceased mainstream updates for Windows 7 on January 13, 2015. Since then, Windows 7 continues to receive extended security updates; however Microsoft will cease all updates to Windows 7 on January 14, 2020. This is detailed in the Windows … [Read more...] about End of Support for Windows 7
To Clear or Not to Clear Browser Cache
By Jennifer Brown on 2019-01-09T02:00:07Z What is a browser cache? A browser uses a local cache (pronounced “cash”) to store copies of recently accessed website information to quickly display data to a user at a later time. Having pages and images cached prevents the browser from having to … [Read more...] about To Clear or Not to Clear Browser Cache
Apple 13-inch MacBook Pro Solid-State Drive Recall
By Tammera E Campbell on 2018-12-04T20:44:11Z Apple recently announced that there are a limited number of 13-inch MacBook Pro (non-Touch Bar) laptops from 2017 and 2018 that have defective 128GB or 256GB solid-state drives. Apple suggests that to avoid data loss, these drives be replaced as … [Read more...] about Apple 13-inch MacBook Pro Solid-State Drive Recall
macOS Mojave Currently Blocked
By Tammera E Campbell on 2018-12-01T01:27:05Z Operations computers are managed by the IT Workstation Support Group under the Operations Desktop Support (ODS) program. At this time Operations Mac users cannot install the latest macOS, Mojave. We are currently blocking this macOS until we can … [Read more...] about macOS Mojave Currently Blocked
PC Gamers Use 75 Billion Kilowatt Hours
By Tammera E Campbell on 2018-11-30T19:44:43Z Why would this article be featured in IT Spotlight? The Green Gaming Project was a collaboration between Science and IT. Evan Mills and Norm Bourassa, senior scientists from the Building Technology and Urban Systems Division, worked together with a … [Read more...] about PC Gamers Use 75 Billion Kilowatt Hours
Endless Reboot Loop Due to macOS High Sierra Update
By Jennifer Brown on 2018-11-29T20:30:10Z Problem The IT User Support Group has had several calls from customers this morning regarding the endless reboot loop of their system after installing the latest High Sierra macOS update. Error message is, “The path … [Read more...] about Endless Reboot Loop Due to macOS High Sierra Update
Help IT Automate Your Asset Inventory
By Tammera E Campbell on 2018-09-12T23:30:18Z This year a pilot program between IT and Berkeley Lab Property Management used BigFix in the Lab’s Wall-to-Wall inventory campaign to certify the existence of a DOE tagged asset. Any DOE-barcoded system running BigFix and present on the LBL network … [Read more...] about Help IT Automate Your Asset Inventory
CCleaner Hacked
By Tammera E Campbell on 2018-04-16T21:02:57Z Problem Some CCleaner installers were found to have third party malware embedded. Though CCleaner fixed their installers quickly, some of users downloaded and unknowingly installed malware. A project in IT User Support was initiated to identify these … [Read more...] about CCleaner Hacked
32-bit Applications Being Phased Out for Next Major Release of macOS
By Tammera E Campbell on 2018-04-12T19:23:28Z Apple announced last year that they are beginning to phase out support for 32-bit applications for macOS. Beginning in January 2018, the Mac app store will no longer accept any 32-bit apps. Starting with macOS High Sierra 10.13.4, Apple will begin … [Read more...] about 32-bit Applications Being Phased Out for Next Major Release of macOS
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