Telephone Services is pleased to announce a new voicemail service coming May 20, 2024 called Avaya Messaging. Your new voicemail service provides a web access portal for managing messages and voicemail settings for Lab phones online and a new feature that allows callers to reach you by defining … [Read more...] about Avaya Messaging, New Voicemail Coming May 20
Telephone Services
Use your Lab phone number on a computer and smartphone
The Avaya Workplace soft phone app uses your Lab phone number on a smartphone or computer. The app complements your smartphone, giving you more flexibility and functionality in controlling your personal and work calls. There is no additional cost for existing Lab phone numbers. Here are some … [Read more...] about Use your Lab phone number on a computer and smartphone
Richard Gregory Recognized with 2023 Director’s Award for Organizational Impact
Congratulations to Richard Gregory, Telephone Services Center (TSC) Lead, and recipient of the 2023 Director’s Award for Organizational Impact. Richard was selected for this award due to "saving the Laboratories millions of dollars through brilliant and tenacious negotiations." Richard states … [Read more...] about Richard Gregory Recognized with 2023 Director’s Award for Organizational Impact
Savings on IT Services
By Arica Chhay, Jeff D'Ambrogia, Richard Gregory Enterprise ChallengesCollaboration ServicesScientific Computing ServicesTelecommunications ServicesWhat’s Coming Next Berkeley Lab is one of three national laboratories governed by both the U.S. Department of Energy (DOE) and the Regents of … [Read more...] about Savings on IT Services
New Phone Upgrades
Originally published on April 18, 2022. The IT Division's Telephone Services Center (TSC) is rolling out a program to modernize communications at the Lab and increase flexibility by offering a soft phone application and new desk phones. IT supports a collaborative hybrid work model by enabling … [Read more...] about New Phone Upgrades
Soft Phone Capability Increases Flexibility
A new soft phone offering is coming to Berkeley Lab – the IT Division's Telephone Services Center is rolling out a program to modernize its services at the Lab and increase flexibility by offering soft phone technology. Chris Rosenstock, Computer Systems Engineer, and part of the TSC team launching … [Read more...] about Soft Phone Capability Increases Flexibility
Expanded Verizon Coverage for Berkeley Lab Hill
The IT Division is happy to announce that the multi-year cellular coverage expansion project with Verizon has been completed. Verizon users will now experience greatly improved cellular service in many of the Lab's buildings as well as the majority of the outdoor areas of the Hill site. To … [Read more...] about Expanded Verizon Coverage for Berkeley Lab Hill
Avaya Workplace Application Pilot User Page
Answer your desk phone on your computer or mobile device using the Avaya Workplace Application. Available for Chromebook, Mac and PC computers and iOS and Android smartphones. To download the Avaya Workplace application, go to … [Read more...] about Avaya Workplace Application Pilot User Page
New East Bay Area Code, New Dialing Requirements June 22 2019
By Adam Stone on 2019-06-18T23:55:12Z Area code 341 is being added to the 510 area code region. As a result, a new calling procedure will be required. Beginning June 22nd, all calls made to the 510 and 341 area codes must include 1 + area code + 7-digit telephone number. What … [Read more...] about New East Bay Area Code, New Dialing Requirements June 22 2019
[Resolved] Unscheduled Telephony Outage March 13 beginning at 8AM
Adam Stone posted on Mar 07, 2017 Telephone Services will be performing upgrades to the parts of the Laboratory's telephone and voicemail systems on Saturday, March 11. The following services will be affected. Between 9:00 am - 11:00 am : Voice mail for all Lab staff will be unavailable. … [Read more...] about [Resolved] Unscheduled Telephony Outage March 13 beginning at 8AM
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